FAQHow to order, track your order, shipping, payment and privacy
PH
Philippines onlyWe only sell to buyers in the Philippines. We don't ship internationally.
How to order
Add cards to your cartTap Add to cart on any card, or open a card to choose how many. Each card shows In stock, Only 2–3 left or Last copy, and you can't add more than we have. Accessories (dice, coins and more) are ordered the same way. Your cart is saved on your phone or computer.
Open the cart, choose delivery and confirmPick LBC (fill in your name, phone and address; the flat shipping fee is added to your total, or it's free on orders of ₱3,000 or more) or Lalamove / Grab, and add a note if you like.
Tap Confirm order, check the summary, then Yes, place order. You get an order number like TBB-7K2QX and the cards are held for you.
Tap “Copy order & open Messenger”This copies your order and opens a chat with our Facebook Page. Paste it and tap send. This is how we know the order is really yours.
We reply to confirmWe check your order and send our payment details (GCash or bank transfer). For Lalamove / Grab we also arrange the booking with you here. From then on your cards are held for 48 hours.
Pay via GCash or bank transferSend the total (cards + shipping) and the reference number or a screenshot in the chat.
We pack and shipCards are checked, sleeved and packed. We send your tracking number, and your order page updates to Shipped.
Holding your cards
How long are my cards held?
When you confirm an order, the cards are held for 3 hours of shop time. Shop hours are 9 AM to 10 PM (Philippine time), so night orders are safe:
an order at 11 PM is held until 12 noon the next day. Once we reply to your Messenger message, the hold becomes 48 hours to give you time to pay.
Your order page always shows the exact “held until” time.
Are cards held while they're in my cart?
No, only once you place the order. Until then someone else can still buy them. If a card in your cart sells out or has fewer copies left, your cart updates and tells you which cards changed, so you can check it before ordering.
What if I don't pay in time?
The hold ends and the cards go back on sale. Just message us if you need more time; we can extend it.
Is there a limit per order?
There's no limit on how many copies you order. One order can hold up to 75 different cards, and you can have 2 unpaid orders at a time. For anything bigger, message us on Facebook.
Tracking your order
Where do I see my order?
Every order has its own private page. The link is in the message you sent us on Messenger (“Order status: …”) and on the screen after you confirmed.
On the phone or computer you ordered from, it's also under My orders at the bottom of your cart. Bookmark it: it updates by itself.
What do the statuses mean?
Waiting for your message
Order placed; send it to us on Messenger. Cards held for 3 shop hours.
Confirmed
We got your message. Cards held for 48 hours while you pay.
Paid
Payment received; we're packing your cards.
Stashed
Paid, and we're keeping your cards for you until you ask us to ship them. Just message us when you're ready.
Shipped
On the way. Your tracking number is on the order page.
Completed
Delivered. Thank you!
Cancelled / Hold ended
The cards went back on sale. Message us if that's unexpected.
Can I change my order after placing it?
Yes, just message us with your order number: we can add cards (or other items, like sleeves), remove cards or change how many copies. Your order page then shows the updated list and total.
Can I rate my order?
Yes. Once your order is Completed, your order page asks “How did we do?”: pick 1 to 5 stars and, if you like, add a comment and the name to show. We check each rating before it appears on our Reviews page, with how many cards you ordered, small pictures of up to 3 of them and the month you ordered. Never your address, phone number or total.
Can I see all my orders in one place?
Yes, if you sign in (optional, no password: Google or an emailed link). Orders you place while signed in are saved to your account, on any phone or computer, and you can add the orders you placed earlier on the same phone. You can also save your delivery address so the cart fills it in.
Can you tell me when a sold-out card is back?
Yes. Sign in, open the card and tap Email me when it's back (or tap ♡ on any card to add it to your wishlist). When it's back in stock we send you one email. You can turn these emails off any time on your account page or with the link in the email.
I lost my order link
Open the cart on the phone or computer you ordered from and look under My orders, or scroll up in your Messenger chat with us. You can also just message us your order number (TBB-…).
Shipping
How do you ship, and how much is it?
LBC, nationwide, flat rates (these include both the delivery fee and packaging):
Metro Manila
₱54
Luzon
₱64
Visayas
₱94
Mindanao
₱94
Orders of ₱3,000 or more
Free
Free LBC shipping counts the cards' total (cards with “Ask for price” don't count until priced). Lalamove / Grab, Metro Manila and nearby cities, same day: the rider fee is based on the app's rate and paid by you. Choose your delivery method in the cart; for Lalamove / Grab we arrange the booking with you on Messenger.
Do you ship outside the Philippines?
No. We only sell and ship within the Philippines.
Card condition
What condition are the cards in?
All cards are Near Mint to Lightly Played (NM–LP) unless stated otherwise. Each card shows its condition on the card and in its details:
M
Mint: perfect, straight from the pack
NM
Near Mint: looks almost new, but can have minor scratches or small dents
LP
Lightly Played: light edge or surface wear, and can have minor scratches or small dents
MP
Moderately Played: clear wear, still fine in a sleeve
HP
Heavily Played: heavy wear or creases
DMG
Damaged: tears, bends, water damage or similar
Please note: these are raw singles, not graded cards. Some cards aren't perfect and may have small imperfections (whitening, minor scratches, small dents, off-centre printing), even when marked NM or LP, and no card is sold as gradable. The condition is marked on each card, so check it before you order.
Payment
How do I pay?
Via GCash or bank transfer, after we confirm your order on Messenger. Pay the cards plus shipping, then send the reference number or a screenshot in the chat.
We only send payment details in our official Facebook Page's chat (see below).
Some cards say “Ask for price”
Add them to your cart as usual; we'll tell you the price on Messenger before you pay.
Returns and refunds
All sales are final. Every card is checked and sleeved before shipping. If we sent the wrong card, message us and we'll make it right.
Privacy
What information do you collect?
Only what we need for your order:
Your order: the cards, quantities, your note and your delivery choice.
For LBC delivery: your name, phone number and address, so we can ship to you. For Lalamove / Grab: your name.
Spam protection: a scrambled code made from your internet connection, used only to limit how many orders can be placed. We can't turn it back into your address.
We only ask for an email address if you choose to create an account (see below). We never ask for your GCash PIN or bank login: you pay in your own GCash or bank app and send us the reference number. Like any transfer, a payment may show us the sender's name and account number; we only use it to match your payment to your order.
Do I need an account? What does it keep?
No: you can order without one. An account is optional. If you sign in (with Google, or with a sign-in link we email you), we keep
your email address, your name if Google shares it, when you last signed in, which of your orders belong to the account (orders you place while signed in, and any you add from your device), any delivery addresses you choose to save (kept until you delete them or the account), your cart (so it's the same on every device you sign in on; a saved cart never holds cards for you, only placing an order does) and your wishlist. Back-in-stock emails are off until you turn them on (a switch on your account page, or “Email me when it's back” on a sold-out card); then we email you when a wishlist card is back in stock, at most once every 12 hours, and every email has a link to stop them. Deleting the account unlinks your orders; the orders themselves stay with us for bookkeeping, as for guest orders. With Google we only receive your name and email
address, never your password. Sign-in emails are sent for us by Resend, an email service. A sign-in cookie keeps you signed in on that
browser for up to 60 days. You can sign out, or delete your account straight away, on your account page. For orders placed while signed in, we email you two updates: when you place the order and when it ships. If you don't sign in for 2 years, we delete the account (with its saved addresses and wishlist); we email you a month before, and signing in keeps it.
Who can see it?
Only us, the people running The Bulk Box. Your name, phone and address go to LBC on the waybill (or to the Lalamove / Grab rider when we book one), because they need them to deliver your package.
We never sell or share your details, and we don't use them for ads or marketing.
Your Messenger chat with us is on Facebook and follows Facebook's own privacy rules.
What's saved on my phone or computer?
Your cart, your delivery details (so you don't have to type them again) and a list of your recent orders are saved in your browser, on your device only. If you sign in, a sign-in cookie is saved too, and your cart is also kept on your account.
They're not sent to us until you place an order. Clearing your browser data removes them.
Is my order page private?
Yes. Each order page has a secret link that only you (and we) know, so no one can guess it. Anyone you share the link with can see the order, including your delivery address,
so don't post it publicly.
Do you track what I look at?
We count which pages and cards get opened, and the words typed in the search box, so we know what to stock. These are daily totals only: no name, account, IP address or cookie is attached, so they can't be traced back to you. Your browser saves today's date on your device so you're only counted once a day. We delete the counts after 90 days, and we don't use any outside analytics or advertising service.
How long do you keep my details?
Your name, phone number, address, note and tracking number are erased automatically 90 days after your order is completed or cancelled.
We keep a record of the order itself (order number, cards and amounts) for our bookkeeping. Your order page shows the exact date. We also keep private nightly backups for 30 days, so erased details can remain in a backup for up to 30 more days before they are gone for good.
Can I see, change or delete my details?
Yes. Your order page has a Your details section (tap Show) listing everything we store for that order. To fix something or have it erased sooner,
message us on Messenger with your order number.
Where is the website hosted?
The shop runs on Cloudflare, which also provides the quick “are you human?” check that protects orders from bots.
If you rate an order, we store your stars, comment and the name you choose; once we've checked them they're shown on our Reviews page (with how many cards you ordered, small pictures of up to 3 of them and the month; never your phone, address or total).
Our vouch post is shown from Facebook only when you tap “show the post” (in Reviews below, or on the All cards page); Facebook may then use its own cookies, as on facebook.com.
Beware of fake accounts. This Page is our only account. We only take orders through this website and this Page's Messenger chat, and we never ask for payment
anywhere else. If someone else messages you claiming to be The Bulk Box, don't pay; report them to us.